Effective Date: 9/10/2025
Entity: Five Star Automations LLC, dba Towmatic (“Towmatic,” “we,” “our,” or “us”).

1. Introduction

Towmatic respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our website (towmaticai.com) and services, including our AI voice agent, dispatch automation, consulting, setup, and ongoing support. By using our services, you agree to the terms outlined below.

2. Information We Collect

We may collect the following types of information:

Personal Information: Customer names, phone numbers, email addresses, business details, driver contact information.

Website Data: Cookies, usage data, IP addresses, browser/device details, and analytics.

Call & Dispatch Data: Call records, SMS details, customer intake information, tow job details, and dispatch logs.

Payment Data: Billing information (processed securely via Stripe). Towmatic does not store or have direct access to sensitive payment details such as full credit card numbers.

Support & Communications: Emails, chats, or other correspondence between you and Towmatic.

3. How We Use Information

We use collected information to:

Deliver and improve Towmatic services.

Configure AI call handling, quoting, and dispatch automations.

Provide customer support and technical troubleshooting.

Process subscription payments and usage charges.

Maintain security, prevent fraud, and enforce Terms & Conditions.

Use aggregated, non-identifiable client/customer data for Towmatic marketing, training, and promotional purposes. We will not publicly disclose private or personal information without consent.

4. Data Storage & Third Parties

Towmatic stores all information within trusted third-party platforms, including but not limited to:

GoHighLevel (CRM, automation, communication)

Make.com (automation workflows)

Twilio (voice/SMS services)

SendGrid (email services)

Google Workspace/Sheets (data storage and reporting)

Stripe (payment processing)

Towmatic does not sell or share your personal information with third parties outside of these service providers, except as required by law.

5. Cookies & Tracking

Our website uses cookies, analytics, and tracking technologies to improve site performance, monitor usage, and enhance user experience. You may disable cookies in your browser, but certain features of the site may not function properly.

6. Data Security

We take reasonable steps to protect information but cannot guarantee absolute security of transmissions or storage. By using our services, you acknowledge that no method of electronic storage or transmission is 100% secure.

7. User Responsibilities

Clients are responsible for:

Providing accurate, up-to-date data (pricing, driver schedules, etc.).

Monitoring Towmatic’s calls, quotes, and dispatches for accuracy.

Ensuring compliance with applicable laws when using Towmatic services.

8. User Rights

Towmatic does not guarantee GDPR, CCPA, or other international privacy rights. Users may contact us to request limited access to, or deletion of, their personal information where applicable under U.S. law. Towmatic reserves the right to deny requests not required by Kansas or U.S. law.

9. Children’s Privacy

Towmatic does not knowingly collect personal data from individuals under the age of 18. If we become aware that information from a minor has been collected, it will be deleted.

10. Governing Law

This Privacy Policy is governed by and construed under the laws of the State of Kansas, USA.

11. Updates to Policy

Towmatic may update this Privacy Policy at any time. Continued use of our website and services constitutes acceptance of any changes.