THE OFFICIAL A.I. DISPATCHER FOR TOW TRUCK COMPANIES
Towmatic keeps you covered when the phones blow up, when your dispatcher is holding down the office, or when you're wondering if calls are getting answered at night.
No payroll, no sick days — just 24/7 reliability that pays for itself in the jobs it saves.
Smarter Call Handling For Your Most Common Situations
Cash Calls
Whether it’s the middle of the night or your dispatcher is overloaded during business hours, Towmatic makes sure every cash call is answered and recorded.
Police Calls
Take police calls, highway patrol, turnpike, etc. Towmatic will collect info (agency, vehicle(s), location) and auto-dispatch to a driver.
Private Property Tow-Off
Property Managers & Business Owners can call in their abandoned or illegally parked vehicle information and auto-notify your driver via text and phone call to go tow ASAP!
Schedule A Tow
Does a customer need to schedule a tow for tomorrow or next week? No problem. Towmatic gets the details and sends your office an email confirmation with all the details.
Service Calls
Whether it’s a lockout, dead battery, flat tire, or a customer who ran out of gas, Towmatic handles these calls with precision. The AI agent captures all the details, applies your company’s pricing logic, and ensures the right driver is notified instantly—keeping your team efficient and your customers back on the road faster.
Regular Account Calls
For businesses you work with on a regular basis, Towmatic makes it simple. When these accounts call in, our system collects all the necessary details. Billing can be handled later, keeping the process smooth and hassle-free for trusted accounts.
Auto-Dispatch & Rotate
Towmatic will automatically dispatch to your driver via text and phone call then rotate to the next driver when the next call comes in.
Auto Calculate Tow Distance & Quote
Capture customer details (name, phone, vehicle, vehicle issue, location, destination) and provide a quote in real-time based off your Hook Up Fee, Cost/Mile, and Fuel Surcharges.
Do you have a special scenario that you'd like to automate?
We get it. Every business is unique. Let's chat to see how we can help. Additional fees may apply depending on complexity of your scenario.
REAL CALLS FROM REAL CUSTOMERS
Towmatic Works Anywhere Your Business Does
Unlock the power of automation built specifically for towing operations. Towmatic keeps you connected with customers, drivers, and dispatch — whether you’re at the office, in the truck, or at home after hours. If a customer calls, Towmatic answers. If a job comes in, Towmatic will dispatch. No downtime, no missed opportunities.
24/7, All-Weather Reliability – Towmatic never calls in sick, gets snarky with a customer, sleeps through a ring, or misses a second line.
Faster Quotes = More Jobs – Instantly calculate distance, apply your rates, and send a quote before your competitor picks up the phone.
Automatic Driver Notifications – Drivers get job details via SMS + phone call so there’s zero delay in getting on the road.
Scales With Your Fleet – From 1 truck to 50, Towmatic adapts to your business without extra headaches.
Never Miss Another Call. Never Lose Another Job.
Every missed call is lost revenue. Whether it’s a stranded driver at 2 AM or a police rotation call, that customer won’t wait for you to call back — they’ll call your competition. Towmatic keeps you in the game 24/7, capturing every lead, booking every job, and sending it straight to your drivers.
Stop Lost Revenue – Convert more calls into paying jobs by answering every time, day or night.
Reduce Overhead – Eliminate the cost of extra dispatchers without sacrificing coverage.
Run Lean, Earn More – Handle more jobs with fewer people and less payroll.
Immediate Dispatch – Calls are answered, details collected, and drivers notified in seconds.
Stay Competitive – Beat other tow companies by being first to respond, every time.
Our Proprietary Towmatic SmartConfirm & SmartQuote System
AI-Driven Precision Pricing for Every Tow
Towmatic’s SmartQuote™ system automatically builds the perfect quote in seconds — factoring in every real-world variable your dispatchers normally handle manually.
Here’s how it works:
🔄 Real-Time Truck Matching – Instantly identifies the next truck in rotation and detects whether it’s a wrecker or flatbed.
🚗 Vehicle Drive Type Detection – Asks the caller if their vehicle is 2WD, AWD, or 4WD to determine proper towing method.
🛞 Automatic Dolly Fee Calculation – Adds dolly charges automatically when an AWD or 4WD vehicle requires them.
⚙️ Neutral Status Check – Determines whether the vehicle goes into neutral; if not, adds a Skates Fee automatically.
🔧 Hook-Up Fee Integration – Includes a customizable base hook-up fee in every quote.
📍 Mileage-Based Pricing – Calculates distance from pickup to drop-off and applies your rate per mile automatically.
📈 Tiered Mileage Logic – Adds additional per-mile charges beyond a set distance (to account for unloaded return miles).
⛽ Fuel Surcharge Automation – Applies a configurable percentage (e.g., 10%) to the total quote to cover rising fuel costs automatically.
💰 Instant Quote Generation – Combines all variables into one fast, accurate, and transparent quote for the customer — no manual math, no human error.
⚡ “SmartQuote™ delivers an instant, professional quote that factors in your trucks, your pricing rules, and your real-world towing conditions — automatically.”
Real-Time Driver Confirmation and Intelligent Re-Dispatching
Towmatic’s SmartConfirm™ system ensures every tow is handled — without missed calls, confusion, or manual follow-ups. Once a job is dispatched, drivers receive an instant confirmation request and your team is automatically notified when they accept. If they don’t confirm in time, Towmatic takes over and dispatches the next available driver in rotation.
Here’s how it works:
✅ Instant Driver Alerts – Sends an immediate confirmation request to the driver as soon as a tow is assigned.
🔔 Live Acceptance Notifications – You receive an internal alert the moment a driver accepts a tow — no more guessing who’s on it.
⏱️ Auto Re-Dispatch Logic – If a driver doesn’t confirm within your preset window (typically 3–5 minutes, customizable per company), Towmatic automatically sends the job to the next driver in rotation.
🔄 Smart Rotation Management – Keeps your rotation flowing smoothly, ensuring every call gets covered fast, without dispatcher intervention.
📲 One-Tap Driver Response – Drivers confirm directly from their phone — no app login or manual update required.
📋 Acceptance Logging – Every confirmation and re-dispatch is logged automatically for visibility, reporting, and accountability.
🚫 No Missed Jobs – Towmatic guarantees every active call is either accepted or reassigned — you’ll never lose a tow to silence again.
⚡ “SmartConfirm™ keeps your trucks moving, your calls covered, and your dispatch board always up to date — automatically.”
Automations That Work As Hard As You Do
From call handling to driver coordination, Towmatic’s tools are built to keep your business moving — faster, smoother, and with less effort from you. Every feature is designed with the day-to-day of towing in mind, so you can focus on the road while we handle the rest.
Smart Call Routing
Automatically send every call to the right workflow — from police dispatches to transporter requests — so no lead gets lost in the shuffle.
Driver Dispatch Manager
Keep drivers moving and jobs fair with an automated rotation system that assigns calls evenly and instantly.
No "Please Hold" and No Missed Calls
No more answering the phone and saying "please hold." By the time you come back, your potential customer has moved on to the next company for a quote. Get the details now and go tow!
Hear What Our Clients Have to Say
"Before Towmatic, I’d miss two or three calls a week — and in this business, that’s hundreds of dollars gone each time. Now, every call is answered, quotes go out instantly, and I’m booking jobs while I’m still on the road. It’s like having a full-time dispatcher who never sleeps."
"Night calls used to be a nightmare. Either I’d pay someone to stay up or risk losing the job. Towmatic changed all of that. It books the job, gets it to my driver, and I don’t have to lift a finger. My payroll dropped and my job count went up. That’s a win-win."
"Friday nights used to stress me out. Three lines ringing, drivers calling in, and me trying to grab info before the next call dropped. With Towmatic, those calls get handled, the details are perfect, and I can breathe again. It’s like having an extra set of hands that never gets tired."
The Edge You Need in a 24/7 Industry
In towing, speed and consistency aren’t optional — they’re the difference between booking the job or losing it. Towmatic gives your business that razor-sharp edge by making sure every call is answered, every lead is captured, and every customer feels taken care of from the very first “hello.”
This isn’t just about automation — it’s about giving your business a competitive advantage that works around the clock without breaks, sick days, or missed opportunities.
With Towmatic, you can:
Stay First in Line – Beat competitors to the job by responding instantly.
Handle Surges Effortlessly – Busy hour, bad weather, or high-volume day? Towmatic never gets overwhelmed.
Protect Your Reputation – Consistent, professional responses keep your business looking sharp.
Focus on What Pays – Spend your time moving vehicles, not juggling phone calls.
Frequently Asked Questions
Can Towmatic handle driver rotation automatically?
Yes. You can set up a rotation order and Towmatic will assign jobs automatically. If you don’t want that, it can just forward jobs to a human dispatcher or single driver.
How long does it take to get set up?
Most companies are fully live in 1–2 weeks. There’s some waiting time for phone number approval (A2P 10DLC), and we’ll need to collect your business info (rates, drivers, service area) to customize your setup.
What if a customer calls to cancel a tow?
No problem. When the customer calls back, they will be asked for their information. Towmatic will find the tow and notify the driver that the call was cancelled.
What if I only want Towmatic for certain calls (like police or private property)?
No problem! Towmatic can be customized to only answer certain call types. The choice is yours how you want to use it.
What if I charge different rates for larger vehicles or longer distance tows?
No problem! We understand how the biz works because we're in the towing biz ourselves! We can set your account up to handle this level of customization.
What if I charge more if I need to use skates/dollies?
No problem! If a car is unable to go into Neutral or has flat tires, we can add an additional charge for using skates/dollies.
What happens after I sign up?
You'll be sent an extensive Onboarding Questionnaire to fill out with all of your company details (business info, driver names and phone numbers, rate charges, etc.). We need to learn the ins/outs of your business in order to build you the most efficient AI Agent possible. After that we'll schedule a phone call to go over all of the nitty gritty details of your business and begin setting up your custom Towmatic agent.
Can I see how many calls Towmatic has answered? Can I listen back to the phone calls?
Yes and yes. You'll have access to your own Towmatic dashboard where you can see call logs, transcripts, and listen to call recordings for every call.
Providing the towing industry with AI-driven call handling and dispatching, giving every tow company the power of a reliable professional dispatcher at a fraction of the cost.
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